Payment Information
This page explains how payment works for Twisted Swag orders, including online checkout, custom project services, quoted orders, and support for customers who need help before paying.
Payment Information for Custom Orders
Twisted Swag accepts payment through the website for many standard products and services. Some custom jobs may require review before payment is finalized, especially when the order includes artwork setup, special production requirements, customer-supplied items, rush timing, embroidery, DTF, signs, banners, or bulk quantities.
If your order has special details, our team may need to confirm the project before production begins.
When to Pay Through the Website
Online checkout is usually the best path when you already know what you need and the product or service is available to purchase directly.
Use online checkout for:
- Design Studio orders
- Upload & Go Custom Printed Tees
- Twisted Deals
- Long Sleeve Deals
- Custom design services
- Logo design services
- Other project services listed online
When to Contact Support Before Paying
Contact customer support first if your order needs review, if you are unsure which service to choose, or if the job has special requirements.
This is recommended for:
- Rush or same-day questions
- Large or complex custom apparel orders
- Customer-supplied apparel or items
- Embroidery setup or digitizing questions
- DTF imprint questions
- Artwork cleanup or file setup questions
- Signs, banners, stickers, flyers, or business print projects
- Orders with firm event deadlines
Phone and Email Support
Rather speak with someone before paying? Call our Phoenix customer service team at 602.482.6900.
Our standard business hours are Monday through Friday, 10:00 AM to 6:00 PM.
You can also email support@twistedswag.com with your order details, artwork, deadline, and questions.
What Helps Us Process Orders Faster
Clear order information helps reduce delays. Before submitting payment or contacting support, gather as many details as possible.
- Product type
- Quantity
- Sizes
- Print or embroidery location
- Artwork file or design idea
- Deadline or event date
- Pickup or shipping preference
- Any special production notes
Need Help Before You Move Forward?
Use the links below to choose the best next step.
Twisted Swag Contact Information
Twisted Swag, Inc.
15203 N. Cave Creek Rd.
Phoenix, AZ 85032
Phone: 602.482.6900
Email: support@twistedswag.com