Return Policy
This Return Policy explains how returns, exchanges, refunds, and order-related issues are handled for custom apparel, embroidery, design services, and other personalized products ordered through Twisted Swag.
Because many orders are custom-made, produced to approval, or created using customer-submitted artwork, this page is here to set clearer expectations before and after an order is placed.
Helpful Starting Points
Custom Orders
Most Twisted Swag orders are custom, personalized, or produced according to the customer’s approved design direction. Because of that, returns, exchanges, and refunds are more limited than they would be for standard off-the-shelf retail items.
Items That Are Generally Not Returnable
Returns, exchanges, or refunds are generally not offered for custom printed apparel, custom embroidery, DTF transfers, personalized goods, completed design services, products made using customer-approved proofs, or mistakes caused by customer-submitted spelling, quantities, sizes, colors, addresses, or uploaded artwork.
Why Custom Orders Are Different
Custom orders are created specifically for the customer and usually cannot be restocked, resold, or reversed once production has started. That is especially true when artwork has been approved, garments have been sourced, embroidery has been digitized, or personalized production work has already begun.
Approved Proofs and Customer Responsibility
Customers are responsible for reviewing proofs, order details, spelling, sizes, quantities, garment choices, placements, and other approval-related information before production moves forward. Once approval is given, the order is generally treated as confirmed for production.
Design Services
Design services already performed are generally not refundable. This includes logo work, layout work, edits, production prep, and other creative services that have already involved time, labor, or delivered design progress.
If There Is a Problem With the Order
If you believe there is an issue with your order, the best next step is to contact Customer Support as soon as possible. The faster the issue is reviewed, the easier it is to determine what happened and what path makes the most sense.
If Your Order Is Already in Progress
If your order has already been placed and you need to check status before raising a concern, the tracking page is usually the fastest place to start.
Questions Before Ordering
If you are unsure how a custom order works before placing it, the FAQ page and Design Review page can help clarify expectations around artwork, approvals, and ordering flow.
Why This Page Matters
This page exists to make expectations clearer before customers place a custom order. Because most Twisted Swag work is personalized or produced to approval, clear expectations around returns and refunds help reduce confusion later in the process.
Who This Page Is Best For
This page is best for customers who want to understand return and refund expectations before ordering, after approving artwork, or when trying to resolve an issue with a custom order.