REFUND POLICY

Last Updated: March 22, 2026

Overview

At Twisted Swag, most products are custom-made, printed to order, embroidered to order, or otherwise produced to the customer’s specifications. For that reason, all custom sales are final except as specifically stated below.

Custom Orders

We do not offer returns, exchanges, or refunds for:

• custom printed apparel
• custom embroidery
• DTF transfers
• personalized goods
• design services already performed
• products made using customer-approved proofs
• customer mistakes in spelling, quantities, sizes, colors, addresses, or uploaded artwork
• buyer’s remorse

Eligible Issues

If your order contains a material defect, production mistake, or incorrect item caused solely by Twisted Swag, please notify us in writing within 5 business days of delivery or pickup.

Your message should include:

• your order number
• a description of the issue
• clear photographs
• the quantity affected

Our Resolution Options

If we determine that the issue was caused solely by Twisted Swag, we may, at our sole discretion:

• repair the item
• remake the affected item
• issue store credit
• issue a partial or full refund for the affected portion of the order

Non-Refundable Services

The following are non-refundable once work has begun or been delivered:

• artwork cleanup
• graphic design
• mockups
• digitizing
• setup work
• consulting
• website work
• rush service fees
• shipping charges, unless the error was caused solely by Twisted Swag and we choose otherwise

Order Changes and Cancellations

Orders may not be canceled once production has started, materials have been ordered, or custom work has begun.

If a cancellation is requested before production begins, any approved refund may still be reduced by charges for artwork time, admin time, payment processing losses where permitted, restocking, special-order items, or other costs already incurred.

Shipping Issues

Twisted Swag is not responsible for delays, loss, or damage caused by third-party shipping carriers, incorrect customer-provided shipping information, or failure to retrieve a package or pickup order.

If you believe your shipment was lost or damaged in transit, contact us promptly and we will reasonably cooperate in any available claim process.

Chargebacks

Customers agree not to initiate a chargeback for a custom order without first contacting Twisted Swag in good faith to attempt resolution. Unauthorized or bad-faith chargebacks may result in collection action, account restrictions, denial of future service, and legal remedies.

Contact

For refund-related issues, contact:

Twisted Swag
15203 N. Cave Creek Rd.
Phoenix, Arizona 85032
support@twistedswag.com
1.855.839.6900