Privacy Policy
This Privacy Policy explains how Twisted Swag may collect, use, store, and protect information provided through the website, order forms, customer-support communication, artwork uploads, payment activity, and related business processes.
This page is meant to help customers understand what kinds of information may be collected when interacting with Twisted Swag online, through order-related communication, or through tools used to support quoting, artwork review, production planning, shipping, pickup, and customer service.
Helpful Starting Points
Information That May Be Collected
Twisted Swag may collect information customers provide while using the site or working through an order. That may include contact details, billing and shipping information, uploaded artwork, order notes, garment selections, quantity information, support messages, and other details needed to process or support the order.
How Information May Be Used
Information may be used to respond to inquiries, process orders, review artwork, provide customer support, coordinate production, arrange pickup or shipping, communicate about approvals, and improve the overall ordering experience.
Artwork, Uploads, and Order Files
If customers upload artwork, logos, design files, or related content, that information may be used for order review, production preparation, proofing, and support communication related to the order. Uploads may also help Twisted Swag confirm garment direction, print method, embroidery direction, or other production details.
Payments and Order Processing
Payment-related information may be processed through the tools and platforms used to support checkout, invoicing, and payment collection. Twisted Swag may retain order-related information needed for bookkeeping, customer service, and order-history reference.
Customer Support and Communication
If customers contact Twisted Swag through support forms, email, uploads, or other communication channels, the information shared may be used to respond to questions, resolve issues, confirm details, or move the order forward more efficiently.
Shipping, Pickup, and Fulfillment Information
Information may also be used to support pickup, shipping, delivery coordination, tracking, and related fulfillment steps. This may include shipping details, pickup coordination, and status communication connected to an order already in progress.
How Information May Be Stored
Order details, uploaded files, communication history, and related records may be stored through the systems used to run the business, support customer communication, and maintain order history. This helps Twisted Swag review prior orders, answer support questions, and maintain clearer continuity for repeat customers.
When Information May Be Shared
Information may be shared only as needed to support payment processing, shipping, platform functionality, customer support workflows, or other business operations directly related to the order. Twisted Swag does not position this page as a place for broad third-party data sharing beyond what is reasonably necessary to operate the ordering process and site functionality.
Customer Choices
Customers can choose what information to provide, but some information may be necessary in order to process an order, review artwork, provide support, or complete pickup or shipping arrangements correctly.
Policy Updates
This Privacy Policy may be updated from time to time if site processes, ordering workflows, or support systems change. The most current version on the website should be treated as the active policy.
If You Have Privacy Questions
If you have questions about information submitted through the site, order-support communication, or how customer information relates to the ordering process, the best next step is Customer Support.
Why This Page Matters
This page exists to explain how customer information may be used in practical connection with ordering, support, uploads, communication, payment, and fulfillment. It is meant to make the process clearer, not harder to understand.
Who This Page Is Best For
This page is best for customers who want a clearer understanding of how information may be handled while using the site and working through an order with Twisted Swag.