TWISTED SWAG TERMS OF SERVICE

Effective Date: 4/1/2026

These Terms of Service ("Terms") govern your use of the Twisted Swag website, products, services, communications, artwork submission tools, design services, proofing process, order placement, production process, pickup, shipping, and related transactions. By accessing this website, requesting a quote, uploading artwork, approving a proof, placing an order, making a payment, or otherwise using any Twisted Swag service, you agree to these Terms.

1. Who We Are

Twisted Swag provides custom apparel, print-related products, embroidery, design services, artwork preparation, branded merchandise, and related services. Most products and services offered through the website are custom, made-to-order, personalized, or produced according to customer direction and approval.

2. Acceptance of Terms

By using the website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, do not use the website or place an order.

3. Eligibility and Authority

You represent that you are legally capable of entering into a binding agreement and, if you are ordering on behalf of a business, school, church, nonprofit, team, or other organization, that you have authority to bind that entity.

4. Electronic Communications, Records, and Signatures

You agree that Twisted Swag may communicate with you electronically, including by email, website interface, text message where applicable, invoice system, proofing tool, order portal, and other electronic means. You agree that electronic records, approvals, invoices, communications, and signatures may be used in connection with your order and may have the same legal effect as paper records and handwritten signatures to the fullest extent permitted by law.

5. Quotes, Estimates, and Pricing

Quotes, estimates, and pricing are based on the information available at the time they are provided, including but not limited to garment availability, quantity, artwork complexity, imprint method, placement count, thread count, ink count, turnaround requirements, shipping needs, and applicable taxes or fees. Quotes may change if the scope of work changes, garments become unavailable, quantities change, artwork changes, or timing requirements change.

6. Product Availability and Substitutions

All products, blanks, garments, and materials are subject to availability. Twisted Swag does not guarantee that any particular brand, style, color, or size will remain in stock until the order is finalized and accepted. If a requested item becomes unavailable, Twisted Swag may recommend alternatives. No substitution will be made without customer authorization unless the customer has expressly authorized pre-approved substitutions in advance.

7. Custom Nature of Orders

Most Twisted Swag orders are custom orders. Custom orders may include printed garments, embroidered items, design services, logo work, digitizing, proofs, transfers, decals, signage, or other personalized work. Because these items are made or prepared specifically for the customer, they are not treated like standard retail goods.

8. Customer Responsibility for Order Details

You are solely responsible for confirming all order details before production begins, including garment style, garment color, brand, quantity, size breakdown, placement, spelling, artwork content, delivery method, pickup expectations, event date, and any other order-specific requirements. Twisted Swag is not responsible for losses caused by incorrect, incomplete, or late customer-provided information.

9. Artwork, Logos, and Intellectual Property

You represent and warrant that you own, control, or have all necessary rights, licenses, permissions, and authority to use and authorize Twisted Swag to use any artwork, logo, trademark, design, text, image, slogan, likeness, or other material you submit. You agree not to submit content that infringes any third-party intellectual property right or violates any law.

You agree to indemnify and hold harmless Twisted Swag from and against any claim, demand, liability, loss, damage, cost, or expense, including reasonable attorneys’ fees, arising out of or related to content you submit or authorize for production.

10. Artwork Files and Production Limitations

Twisted Swag may rely on the file quality, dimensions, color information, and technical limitations of the artwork you provide. Colors on screens may differ from printed or stitched results. Mockups, proofs, and digital previews are approximations and are not exact guarantees of final production appearance.

11. Design Services, Revisions, and Creative Work

Design services may include logo creation, layout development, artwork cleanup, production preparation, mockups, revisions, typography, color adjustments, and related creative work. Unless expressly stated otherwise in writing, design services are billed for the work performed and are not contingent on whether the customer ultimately proceeds with production.

Twisted Swag may limit revision rounds, charge additional design fees for additional work, or pause work if the scope materially changes.

12. Proofs and Approvals

When a proof, mockup, or approval file is provided, you are responsible for carefully reviewing it before approving production. This includes spelling, grammar, artwork placement, garment selection, size, color, orientation, quantity, and any visible design elements. Once approval is given, Twisted Swag may rely on that approval and proceed with production. Twisted Swag is not responsible for customer-approved errors.

13. Order Acceptance and Right to Refuse Service

Twisted Swag reserves the right to refuse, cancel, or limit any order at any time for lawful reasons, including suspected fraud, abusive conduct, nonpayment, unavailable materials, technical infeasibility, intellectual property concerns, safety concerns, or content that Twisted Swag declines to produce.

14. Payment Terms

Payment terms may vary by order type. Twisted Swag may require full payment, partial payment, deposit, or staged payments before beginning design work, sourcing garments, starting production, releasing goods, or transferring deliverables. If payment is not timely made, Twisted Swag may pause, delay, cancel, or withhold the order, goods, files, or deliverables.

15. Chargebacks and Payment Disputes

If a customer initiates a chargeback, payment reversal, bank dispute, or similar payment challenge after approving artwork, receiving goods, receiving access to deliverables, or otherwise benefiting from the order, Twisted Swag reserves all rights to contest the dispute, submit business records, and pursue all lawful remedies. Those records may include invoices, approvals, communications, proofs, pickup records, tracking records, screenshots, delivery confirmations, website-access records, and related business documentation.

A chargeback does not cancel the underlying contractual obligation to pay for approved and delivered custom goods or services.

16. Turnaround, Rush, and Same-Day Orders

All turnaround discussions are estimates unless expressly guaranteed in writing. Turnaround depends on customer responsiveness, artwork readiness, approval timing, garment availability, production capacity, order complexity, and fulfillment method.

Rush and same-day options are limited and depend on actual production fit. Twisted Swag does not guarantee that every urgent order will qualify for same-day or rush treatment. Production timing and shipping timing are separate issues.

17. Pickup, Shipping, and Delivery

Orders may be completed by local pickup, after-hours lock box pickup where offered and confirmed, local service coordination, or shipment. Risk of delay may increase when the customer delays approvals, changes the order, provides incomplete information, or selects shipping for a time-sensitive job.

Twisted Swag is not liable for delays caused by carriers, supply chain interruptions, weather events, third-party fulfillment interruptions, incorrect addresses, customer unavailability, or events outside Twisted Swag’s reasonable control.

18. Inspection and Notice of Issues

You agree to inspect the order promptly upon pickup or delivery. Any claim of shortage, defect, production error, or other issue must be raised promptly after receipt. Delayed notice may impair Twisted Swag’s ability to investigate and may limit available remedies.

19. Returns, Exchanges, and Refunds

Because most orders are custom, personalized, approved for production, or otherwise made specifically for the customer, returns, exchanges, and refunds are limited. The Return Policy is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Return Policy, the more specific policy language governing custom-order returns and refunds will control.

20. No Guarantee of Business Results or Marketing Outcomes

If Twisted Swag provides design, branding, logo, promotional, or related business-facing services, Twisted Swag does not guarantee sales results, brand recognition, customer response, or business performance arising from those services.

21. User Conduct

You agree not to misuse the website, upload malicious files, interfere with website functionality, impersonate another person, submit unlawful or infringing content, scrape or reproduce website content without authorization, or use the site in a way that harms Twisted Swag or other users.

22. Reviews, Testimonials, and Public Statements

If you post a review or testimonial about Twisted Swag, you agree it will reflect your honest experience. Twisted Swag may request reviews from customers, but does not ask for false or misleading reviews. Twisted Swag reserves the right to respond to public claims to protect its legitimate business interests, subject to applicable law.

23. Website Content and Intellectual Property

Unless otherwise stated, the website’s text, layout, graphics, branding, and other original site content are owned by or licensed to Twisted Swag and may not be copied, republished, or exploited without permission.

24. Disclaimers

To the fullest extent permitted by law, the website, services, and content are provided on an “as is” and “as available” basis. Twisted Swag disclaims warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Twisted Swag does not warrant uninterrupted website availability or error-free operation.

25. Limitation of Liability

To the fullest extent permitted by law, Twisted Swag will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost business opportunity, lost goodwill, lost data, event losses, or delay-related losses, even if Twisted Swag was advised of the possibility of such damages.

To the fullest extent permitted by law, Twisted Swag’s total liability arising out of or related to any order, transaction, or website use will not exceed the amount actually paid to Twisted Swag for the specific order or service directly giving rise to the claim.

26. Indemnification

You agree to defend, indemnify, and hold harmless Twisted Swag and its owners, officers, employees, contractors, and agents from and against any claim, demand, action, liability, loss, damage, judgment, settlement, cost, or expense, including reasonable attorneys’ fees, arising from your breach of these Terms, your submitted content, your misuse of the website, or your violation of any law or third-party right.

27. Force Majeure

Twisted Swag will not be liable for failure or delay caused by events beyond its reasonable control, including supplier disruptions, shipping interruptions, weather, natural disasters, power outages, labor issues, public health events, internet or system failures, governmental actions, or other force majeure events.

28. Governing Law and Venue

These Terms and any dispute arising from them or related to any order, website use, or transaction with Twisted Swag will be governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Any action or proceeding shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction and venue there.

29. Dispute Resolution and Attorneys’ Fees

Before filing suit, the parties agree to make a good-faith effort to resolve the dispute through direct written notice and business-level discussion. If litigation occurs, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs to the extent permitted by applicable law or contract.

30. Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law.

31. No Waiver

Failure by Twisted Swag to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

32. Entire Agreement

These Terms, together with any applicable invoice, quote, proof approval, Return Policy, Privacy Policy, and any written order-specific terms provided by Twisted Swag, constitute the entire agreement between the parties concerning the subject matter of the transaction.

33. Changes to These Terms

Twisted Swag may update these Terms from time to time. The version posted on the website at the time of use or transaction will govern unless a different written agreement expressly applies.

34. Contact

If you have questions about these Terms, the best first step is Customer Support.

• Customer Support