Customer Order Support

Report an Item Issue

Tell us what happened with your order. This short form helps us review damaged items, missing items, wrong items, print concerns, sizing issues, or other order problems.

Before you submit: Please have your order number and clear photos ready. Uploaded photos help us compare the item you received to the final proof approved before production.

1. Order Information

Enter the basic order details so we can find the correct order.

2. What Item Has An Issue?

If more than one item has a problem, enter the first item here and use the multiple item box below for the rest.

Only fill this out if more than one item in the order has an issue.

3. What Happened?

Select the main issue and briefly explain what happened.

4. What Would You Like Us To Review?

Select the option that best matches what you are requesting.

5. Upload Photos Below

After submitting this form, please use the upload button below to add photos of the issue. These photos help us compare the item received to the final approved proof and production notes.

  • Upload one photo of the full item.
  • Upload close-up photos of the damaged, incorrect, or misprinted area.
  • If the package was damaged, upload photos of the package and label.
  • If the wrong item was received, upload photos of the item, size tag, color, and print area.
Submitting this form does not automatically approve a refund, replacement, exchange, or carrier claim. The issue will be reviewed using your order details, uploaded photos, approved proof, production notes, and applicable policy.